Preparing For Your Appointment
You might be a little nervous about visiting our studio to discuss your custom diamond ring (most people are!), but I guarantee there is no need to be nervous.
If you’ve read our Client Reviews, you’ll learn that our studio is completely different from typical jewelry stores with sales staff. You get the privilege working one-on-one with the designer who will personally make your custom ring.
When you first arrive, I’ll give you a tour of the studio. Generally, it’s an industry standard to have secretive back rooms, but I prefer that clients be a part of the creation process, so you’ll have the privilege of visiting every room in our studio.
We’ll have a *gorgeous* diamond selection prepared to view & discuss together, and I personally look forward to collaborating with you on creating your dream custom diamond ring.
Designer & CEO
Frequently Asked Questions Before Your First Appointment
Q: How long does a custom diamond ring take to create?
A: Custom rings are completed within approximately 4-6 weeks after you’ve approved the design and provided the deposit (In most cases, rings are completed in 4 weeks). Rush orders can be accommodated depending on the design.
Q: After we finalize the design and do the Diamond Selection, how long do I have to make a decision?
A: Most people make the decision to move forward during the appointment, but once we’ve shown you the Diamond Selection, we offer a 5 day courtesy hold on the diamonds before they have to go back on the open market. This holding period is so no one else can have them while you make a confident decision – we never want you to feel pressured during your appointment.
Q: What Methods of Payment do you accept?
A. We accept Check, Bank Wire, Cash, Visa/Mastercard. We also offer financing.
**For Check, Bank Wire or Cash: You will receive a 1.5% discount off the ring’s subtotal. If you forget your checkbook yet still prefer to save 1.5%, you can mail it to the studio within 5 days in order to secure your diamond, or submit a Bank Wire. (Since many Credit rewards cards only offer 1% cash back, our offer of 1.5% is a great way to save even more!)
Q: What is your return policy for the ring setting?
A. Each custom ring is created from scratch upon order and every effort will be made to ensure that the jewelry is exactly what you requested. You will have the opportunity to see your ring from various 3-D views in the CAD model before actually creating the ring, so you know exactly what to expect with the final product. In the event that you are less than completely satisfied, we will make every effort to resolve the issue to your approval. We want you to LOVE your jewelry for a lifetime.
All custom rings are non-refundable, however, if for some reason your new fiancé isn’t thrilled with her ring, we’ll make a new setting to her specifications if returned within 15 days of receiving the original engagement ring. The original cost of the ring setting materials will be put toward the new one, less a $400 CAD design fee.
Q: Are your diamonds Conflict-Free?
A. Yes – Our diamonds are guaranteed to be conflict-free based on personal knowledge and/or written guarantees with partners who are known to us and share a kindred commitment to humanitarian rights. We only work with diamond dealers who participate in the Kimberley Process. This process is a commitment to removing conflict diamonds from the conflict supply chain.