We’ve created rings for clients in Australia, Switzerland, Tahiti, Canada, London, Hong Kong and nearly every State in America! Vanessa communicates with clients out of town via email, phone or Skype (your preference).
(We Provide FREE Fully Insured Shipping)
What Out-of-Town Clients Say…
“If there were 100 stars here Vanessa would get every single last one! The whole process was just so incredibly non-stressful. Everything from shipping the diamond, helping us decide on a style, the computer generated pictures to help us visualize, everything was just perfect!!”
~ Michi Rives (Amherst, New Hampshire)
“I tried big box stores, Tiffany’s, high end retailers, antique jewelry shops, and more. Enter Vanessa Nicole Jewels. Vanessa was responsive and accommodating from the very beginning, and she worked with us to ensure the best value for the money we could spend.”
~ Lauren Bergeron (San Francisco, CA)
“It sparkles like crazy!!!!!!!! I really am speechless! Our friends are also amazed. (They fell in love with you, hehe.) Thank you so much for the greeting card too! I melted when I read it! It’s so personal and I really appreciate it.”
~ Elizabeta Masic (Stockholm, Sweden)
“All you men out there contemplating going with someone else‚ you should think again!!! VNJ is the ONLY WAY!!! And this is coming from a pretty picky girl.”
~ Megan Metts (Moncks Corner, SC)
Watch Below For A Tour Of The Studio
How It Works
Step 1: EMAIL THE STUDIO
Fill out the brief form on the CONTACT page of our website saying you’re SUPER excited to work one-on-one with the designer, Vanessa Nicole. You’ll be asked to fill out a brief Questionnaire, which will streamline our communication and ensure that we know exactly what type of *stunning* custom engagement ring you desire.
Step 2: SELECT YOUR DIAMOND
Vanessa will select 3-5 gorgeous diamonds for you to choose from and email you an HD video showing their size and quality under different lighting conditions – it’s like being there in person! You can ask as many questions as you like about the diamonds in order to make the best decision for your ring. As a courtesy to you, we will keep your favorite diamond off the open market for up to 5 days so no one else can swoop in and purchase it after creating your diamond selection video before payment is required.
Step 3: COMPUTER MODEL WILL BE CREATED
Once the design has been determined and a deposit has been placed, we will create the CAD model of your ring design. This will allow you to see your ring design from all angles before it’s actually created in precious metal. Images will be emailed within 7-10 business days for your approval before creating the ring so you can make any adjustments, if necessary.
Step 4: CREATING YOUR RING
We meticulously & skillfully create your one-of-a-kind, custom engagement ring.
Step 5: WE SHIP YOUR RING
Once the final balance has been taken care of, your ring will be beautifully packaged in a cherrywood red, lacquered ring box and shipped discreetly in plain packaging fully insured via 2-day FedEx.
“Of course I had my reservations because I live across the country from Vanessa and did not know what to expect from the whole process, BUT Vanessa was unbelievable!!! I cannot begin to tell you how easy it was from beginning to end. I had a lot of questions, and she happily answered all of them. If you are considering having your ring custom made, I would not hesitate to call Vanessa.”
~ Robert Vargas (Florida)
“Vanessa’s customer service is fantastic and the speed at which she responded to my many emails was amazing. She helps remove the fear out of making such a special purchase, and her honesty is something I really appreciated. Vanessa’s attention to detail is perfect.”
~ James Cull (Mid-Levels, Hong Kong)
“I live in Seattle and my fiancé lives in Oakland. I just proposed to my fiancé with a custom engagement ring designed and built by Vanessa Nicole. I could not have been more ecstatic with the entire process.”
~Blake Bidleman (Seattle, WA)
“The ring is absolutely GORGEOUS! The final product was so much better than I could have ever hoped‚ every other ring in traditional jewelry stores look like cheap toys in comparison!”
~ AJ Woods (US Marine Corps)
~ The Sparkling Weekend Getaway™
A lot of men like the idea of their future fiancé being involved in the design process. Many clients have surprised their love with a weekend trip to San Diego to meet with Vanessa, where your love will have the opportunity to pick her own diamond, as well as discuss her dream ring design. We’ll work with you to make sure it’s a very special weekend for her!
Meet Dave (pilot) & June (speech pathologist) from Jupiter, FL: His initial email to VNJ: “I’ve been married before, but have been single for 18 years. About 4 1/2 years ago I met the love of my life. I’ve already made plane reservations to San Diego and simply told her we are “Going To An Unknown Location For Unknown Purposes”. The curiosity is killing her already. My plan is to not tell her what she’s there for until just before I bring her to your studio. We were in San Diego a couple of years ago for a business conference and loved the town. When she sees the tickets are for San Diego, (the morning of the trip) she’ll be intrigued, but knows nothing about my finding your website.”
No trip planned for San Diego? No Worries At All – We Can Still Accommodate You!
Q: I don’t know a lot about diamonds. Can you easily guide me?
A: Of course! 99.9% of our clients aren’t diamond experts. You are great at YOUR job and we are great at ours. We would not expect you to know everything there is to know about diamond rings, just like you would not expect us to know much about what you do for a living. Our clients are Engineers, Lawyers, Techies, Majors in the US Army, Geologists, etc. We are experts when it comes to diamonds, so rest assured we’ll help you select an amazing diamond and create an absolutely spectacular setting for it. Our reputation is built on happy clients and we intend to keep our reviews 5 stars.
If you would like to learn more about diamonds, you can view a Diamond Education page HERE or view different Diamond Shapes on our Video Education page HERE.
Q: I’ve had only so-so experiences with other jewelry stores and am admittedly dreading the idea of doing this all wrong. How is your company different?
A. We are VERY different from other stores. It is quite rare to have the opportunity to work directly with the artist who will be creating your ring. There will be zero miscommunication because nothing goes through a “salesperson”. We put a tremendous amount of time and energy into creating each ring and this is why we have a perfect 100% rating of happy clients (we’ve literally never had a client dislike their ring… EVER). Plus, we offer the ‘Making of Your Ring’ DVD service, which is the only one of its kind in the world (we’ve checked). This DVD documents the creation of her engagement ring. We briefly interview you saying wonderful things about your girlfriend and then layer that voiceover onto the footage of creating her one-of-a-kind ring, exclusively for her. Women LOVE it. Our whole purpose as a jeweler is to make the moment where you present her with the engagement ring the most amazing memory ever. Based on how women react to the film, it really makes each piece a cherished work of art. This film will make you look VERY romantic. It’s not a requirement to do the film as a client of VNJ, but it’s a service that is offered if you’re interested. Look here for more information about it, as well as watch examples of Client Films: CLICK HERE
Q: I'm nervous about purchasing an "internet diamond"…
A. A diamond from Vanessa Nicole Jewels is not considered an “internet diamond”. Purchasing an “internet diamond” is a risky proposition. In that case, you simply “scroll, click & buy” the diamond and cross your fingers it looks good in person. Typically, the diamonds on virtual inventory lists are not actually seen by the company selling them – it is simply a large database. The problem with this is you can’t rely 100% on the certificate to determine a diamond’s beauty & brilliance. At Vanessa Nicole Jewels, we are your trained eyes. We personally sift through dozens of diamonds based on your Questionnaire answers to seek out an elite selection that will all be *gorgeous* options. Our #1 factor in finding a diamond is the fire/brilliance. Internet sites selling diamonds won’t create customized HD videos in various lighting conditions, detailed emails, point out the pros/cons, & invest time into researching multiple diamond dealers in order to put together a selection that will have a careful balance of what you’re looking for while still staying within budget. We don’t charge extra for this service.
Virtual diamond websites that only offer a video of the diamond spinning on a stage does NOT show the true optical properties of the diamonds. Our competitors show you only one lighting environment that isn’t realistic to the daily lighting you will see it in. We will show you diamond options in 3 lighting environments that mimic everyday viewing conditions. You can’t even compare the service. Some consider Vanessa Nicole Jewels like a concierge that goes above and beyond for clients, but honestly, we simply treat each client like a friend (being real & upfront, with no gimmicks). This is exactly why we’ve never had a ring returned, and why we receive dozens of Christmas cards from clients. When was the last time you put a retail store on your personal Christmas Card list? This is because we really get to know each client, and actually care about making this an amazing experience for you. As you can see from all our Reviews, each client has been ecstatic 100% of the time with their experience and final result :
Q. What if I don't know what ring style is perfect for her?
A: We understand that some men might not be sure what she’ll want, especially if it’s a total surprise without any hints. If you prefer, you may choose a diamond, propose with a solitaire diamond ring, and then design her ring style afterward, together. Vanessa will write a personalized note to your new fiancé describing how amazing you are that you wanted her to have the opportunity to design her *dream* ring.
Q: How much time on my part do I need to invest?
A. Clients can be as involved or uninvolved as they’d like. Some people simply want to sign off on the design and stay out of the picture until their ring is ready to be shipped. Others want to keep in contact every week to know where we’re at in the process. Unless you specifically say you don’t want updates, we’ll email you about once every 7-10 days to let you know the status of your ring.
Q: What is your return policy for the ring setting?
A. All custom settings are non-refundable, HOWEVER, if for some reason your new fiancé isn’t thrilled with the design of her ring, we’ll make a new ring setting to her specifications if returned within 15 days of receiving the original engagement ring. The original cost of the ring setting materials will be put toward the new one. Each custom ring is created from scratch upon order and every effort will be made to ensure that the jewelry is exactly what you requested. You will have the opportunity to see your ring from various 3-D views in the CAD model before actually creating the ring, so you know exactly what to expect with the final product. In the event that you are less than completely satisfied, we will make every effort to resolve the issue to your approval. We want you to LOVE your jewelry for a lifetime. (We’ve never had this happen though –even with the pickiest of clients– so we’re pretty confident she’ll love it!) Vanessa Nicole Jewels understands that some men might not be sure of whether or not their girlfriend will like their design choice. The #1 reason women say they love their ring is because of the thought he put into it. When one buys a ring from an inventory at an overstocked retail store, it’s like “shopping.” This, rather, is being involved in creating a piece of art for her finger. While there is a price tag on the ring, the connection your girl will make with her custom ring is priceless. One client’s fiancé said she would be more devastated if she lost her VNJ ring versus one from a traditional store simply because “this ring means more”.
Q: Will I be charged Sales Tax?
A. ***No Sales Tax will be charged to orders shipped outside the State of California.
Q: How long does a custom engagement ring take to make?
A: Custom rings are completed within approximately 4-6 weeks after you’ve approved the design and provided the deposit. Rush orders can certainly be accommodated depending on the design. If you have an idea of what you’re looking for, the process goes faster than if we are creating an original design. All ring styles from Vanessa Nicole Jewels are uniquely made on premises.
Q: Can I send a picture of a ring and have you make it for me?
A: Of course! Vanessa will make custom rings from a picture if you already know exactly what you want, or she can design an original ring if you’re not sure where to start. Custom quotes will be honored for two weeks, assuming that metal prices do not increase by more than 5%. Please be aware that custom quotes may be subject to re-quoting if metal prices increase significantly from the time of the initial quote.
Q: How will my order be shipped?
A: All orders are shipped via FedEx ‘Fully Insured’ and ‘Signature Required’. This means that your order will be delivered safely and will be fully insured until you have opened your package. All shipments are packaged discreetly with NO indication that your package contains any type of jewelry item. Our name, “Vanessa Nicole Jewels”, will not appear on your package. Instead the company acronym, VNJ, is printed on the package.
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